At ax999, your personal information is held in the strictest confidence. This Privacy Policy clearly sets out what data is collected, why it is collected, and how it is kept secure.
Key pillars of the ax999 Privacy Policy at a glance
Every transaction and piece of personal information on ax999 is protected with 256-bit SSL encryption — the same level of security used by banks.
Your name, phone number, and financial details are never sold or shared with any third party. ax999 treats your privacy with the utmost respect.
All data stored on our servers is protected by enterprise-grade firewalls and security protocols. Unauthorized access is completely prevented.
On ax999, you are in full control of which cookies you allow. You can manage your cookie preferences at any time through your browser settings.
You may request deletion of your personal information at any time. We will honor that request unless we are required by law to retain the data.
We are always transparent about how your information is used. There are no hidden agendas — ax999 operates with complete openness.
Ax999 (referred to as "we", "us", or "the Platform") is a trusted online gaming platform serving players in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect, how we use it, and how we keep it secure.
By using the ax999 website or services, you are considered to have agreed to this Privacy Policy. Please read it carefully. If you have any questions, contact our support team.
This Privacy Policy is an integral part of ax999's Terms and Conditions. Both documents should be read together.
Ax999 believes that protecting user privacy is not just a legal obligation — it is the cornerstone of our business ethics. We consistently uphold international data protection standards.
Ax999 collects only the information necessary to provide its services. We always refrain from collecting excessive or unnecessary data.
| Data type | Example | Collection methods |
|---|---|---|
| Identity information | Full name, date of birth, national ID number | Registration form |
| Contact information | Mobile number, email address | Registration form |
| Financial Information | Mobile banking number, transaction history | Payment processing |
| Technical information | IP address, device information, browser type | Automatic collection |
| Gaming Information | Game history, bet amounts, wins and losses | Platform operations |
| KYC Documents | ID document photo, selfie | Verification process |
We never store your full bank card number or PIN/password. Payment information is secured with the highest level of encryption.
Ax999 uses collected information only for the purposes listed below. Your data is never used for hidden or undisclosed purposes.
Ax999 never uses your information to send unsolicited ads. You can opt out of promotional messages at any time.
Ax999 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.
You can disable cookies at any time through your browser settings. Please note that disabling certain essential cookies may limit access to some features of the website.
Ax999 employs industry-leading technology and organizational measures to protect your privacy. Our security framework meets international standards.
In the event of a security breach, ax999 will notify affected users within 72 hours and take immediate protective action.
Ax999 retains your information only for as long as necessary. Even after account closure, certain data may be required by law to be kept for a specified period.
| Data type | Retention period | Reason |
|---|---|---|
| Account Information | Duration of active account + 5 years | Legal Compliance |
| Transaction records | 7 Years | Financial Regulations |
| KYC Documents | 5 Years | AML Regulations |
| Gaming History | 3 years | Dispute resolution |
| Cookie Data | Up to 1 year | Service improvement |
Once the retention period expires, data is permanently deleted or anonymised so that individuals can no longer be identified.
Ax999 places the highest value on user rights. You have the following rights regarding your personal information:
You may request a summary of what information we hold about you.
You may request a correction if any of your information is inaccurate.
You may request deletion of your data where no legal obligation requires us to retain it.
You may request that the use of your data be restricted in certain circumstances.
You may request a copy of your information in a structured format.
You may withdraw your consent to marketing communications or optional data use at any time.
To exercise any of these rights, email us at [email protected]. We will respond to your request within 30 days.
Ax999 strictly prohibits registration and use of its services by anyone under the age of 18. Our Privacy Policy applies particularly rigorous standards when it comes to data involving minors.
If you are aware of a minor using ax999, please notify our support team.
Ax999 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you through the following methods:
Continued use of the service after any changes takes effect constitutes your acceptance of the updated policy. We encourage you to review this page regularly.
For significant changes, you will be notified at least 7 days before they take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to ax999's dedicated privacy team. We are always here to help.
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We will respond in writing to your privacy request within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, and you will be informed accordingly.